Pompano Beach Cooling — Cousins Air — Air Conditioner Sales & Repair Specialist Pompano Beach Cooling — Cousins Air — Air Conditioner Sales & Repair Specialist

Pompano Beach Cooling

The Need To Prepare

Cousins Air has established a reputation as one of the top companies to offer 24 Hour AC Service in Pompano Beach and also is known as one of the area’s best same day HVAC Company. We can be there when you need us, but there are things you can do to help us identify the problem quicker, fix it, and then be on our way. We are partners in getting your air conditioning system back up and running, and then keeping it that way.

How To Prepare

There are a number of simple things you can do that not only will help us find the problem, but also quickly get to work without delay. Here are a few of the things you can do before we arrive.

  • Be able to show the service technician where the units are located. Many people have split systems, which will require the technician to know where both pieces of the unit are.
  • Check your air filter because this is one less job the technician has to perform and something every homeowner should know how to do.
  • Find the make and model number of your current system. This is important because although there may be slight differences between models that homeowners do not care about, for the technician it could be critical.
  • Be able to briefly yet clearly describe the problem for the technician. You do not have to have to use technical jargon, just say what the problem is in ordinary English.

Things like finding the model number of your unit may take some time because we all leave it in that plastic bag and hope we don’t have to open it – ever.

What To Do

The following short list will help the service technician get to the system and begin to do his job promptly. If you rarely or never have called for ac repair service, this list will be new to you.

  • Make sure someone responsible and over the age of 18 is home when the technician arrives.
  • Make sure your phone is available because the service technician is likely to call prior to arriving at your home.
  • Make sure the area around the system is clean and there is nothing that obstructs his path to the unit.

An HVAC or other heating and cooling system is something most people put in the basement and ignore for most of the time. That is the way it should be. But when the time comes to repair the unit, all parts of it must be accessible.

Your Part Is Now Done

All this is pretty basic but needs to be done to make everyone’s life easier. Be available to answer any questions the service technician may have, but otherwise you can have a seat and let him do his job. The people at Cousins Air know their jobs and want to get your system back to normal as quickly as possible. Our priority is to deliver 24 Hour AC Service in Pompano Beach and provide the quality and services a same day HVAC company is expected to deliver.


John - just wanted you to know about the installation of my new air conditioner yesterday. Your installers Alex & David showed up on time (a feat for contractors), removed my existing equipment, prepared the house for the new installation, and then installed the new equipment. They were efficient, personable (another feat for contractors) and completed the job on time (need I say more). I've been with Cousins through two houses over about 13 years and I've never been disappointed. So kudos to your firm and the people who you employ. I'd be remiss if i didn't comment about Joe... [READ MORE]

-Len S.

Thanks to Allyson, Kim and John Cahir for my first impressions of Cousins! And to you, Mike, for inspiring confidence in you, Cousins and the system and installation teams. [READ MORE]

-Jack W.

Owners usually only hear from their customers when there is a complaint. However this is a “complement" about your company and some of your associates……….My wife,Theresa, and I, wanted to let you know your installation team of Kohrie, Alex, Rob, and Omar did an outstanding job installing our new air conditioners. They were professional, polite, neat and clean. It was a big job as far as we were concerned, with short notice and tight attic space, but they put me and my wife at ease immediately. When finished everything was neat and clean with the new air conditioners working [READ MORE]

-Vic D.
Ibis in the Woodlands

We woke up Saturday morning and the house was hot. No air, no circulation via the fan . . . nada. Who passed the law that your a/c unit can only break during the hottest part of the summer AND on a weekend? As our previous a/c guy has now retired, we were at a loss as to who to contact. Fortunately, we have a good friend "in the business" (wholesale side) and he told us that Cousins was (by far) the people we wanted to deal with. A technician (Thomas) came out later that day (he called several times during the day to make sure we knew what [READ MORE]

-Terry B.
Pompano Beach, FL

I have nothing but good things to say about Cousins. We had so many problems with both our AC units in our new home and Cousins came to our rescue every time. We hired them after trying to get ******* (the company who installed the units to fix our AC). ******* gave us such a run-around, wrong information, and no call backs (even when Carrier called them on my behalf). We lost days without AC because of *******'s incompetence. Cousin’s was efficient, reliable and their techs knew their stuff. They came to fix my AC even before [READ MORE]

-Chart C.

Thank you so very much for sending your team out to evaluate our broken air conditioning system.Furthermore, thank you for the thoughtful presentation of options for replacing the system.Three choices were explained, and after input based upon your many years of experience, we confidently selected the Carrier 17 SEER, 4 Ton, two-stage system. Installation was professionally done by two installers and two separate supervisors stopped by to make sure everything was installed correctly.So far so good, and so quiet. We will monitor [READ MORE]

-Benjamin Schreier...