AC Troubleshooting — Cousins Air — Air Conditioner Sales & Repair Specialist AC Troubleshooting — Cousins Air — Air Conditioner Sales & Repair Specialist

AC Troubleshooting

AC-Troubleshooting-300x244Most home and business owners know next to nothing about central air conditioners, and that’s probably for the best! The truth is that these systems are far more sophisticated than the old window-mounted A/C units. In other words, you shouldn’t be tinkering around with them! Unless you really know what you’re doing, odds are you’ll do more harm than good. Take it from us: you need to call in an HVAC professional when you have a problem with your central air system.

How to Know When to Call

You might not be able to fix it, but if you follow our advice, chances are you can diagnose a problem on your own and explain it to the repair professional. Here’s a brief list with descriptions of common central air issues.

Problem: Cold Air is Not Coming out of the Vents.

When you turn on the air and the room does not cool down, it probably means there’s something wrong with the outside fan.

Likely causes:

  • The breaker has been tripped and the outside fan is not receiving power
  • The thermostat is on the fritz and is not sending the right signals through the system
  • The wires between the furnace and the thermostat are loose
  • If unit has a condensate pump, the reservoir may be full

Solution:

Unless your breaker has been tripped and you can reset it by shutting it off and flipping it back on, you will need to call in an HVAC specialist.

Problem: The Outside Fan Is Running, but the Blower Is Not Moving Air Inside.

Likely causes:

  • The blower motor is broken
  • The furnace or air handler control board is on the blink
  • There’s something wrong with the run capacitor
  • The condenser fan motor is the problem

Solution:

All of the above issues must be handled by a trained professional.

Problem: The System Is Providing Some Cooling, but Not Enough.

If the indoor space cools down a bit, but is clearly not as cool as the thermostat setting, there are several possible culprits.

Likely causes:

  • The refrigerant charge is much lower than it should be
  • The evaporator coil is out of order
  • The air filter is clogged up, resulting in restricted airflow
  • The blower wheel is dirty and must be cleaned

Solution:

Cleaning and/or replacing a congested air filter can help you solve the problem if reduced airflow is the issue. But all of the other likely causes require professional air conditioner unit repair.

Problem: Indeterminate.

No matter the brand, model, or type of home cooling system, its maker should offer some form of technical support, which is generally handled over the phone. If the problem is a minor one, the technician on the other end should be able to talk you through a simple repair. For everyday issues, your homeowner’s guide should include simple troubleshooting steps that help your correct problems like tripped breakers or backed up drain lines.

Testimonials

John - just wanted you to know about the installation of my new air conditioner yesterday. Your installers Alex & David showed up on time (a feat for contractors), removed my existing equipment, prepared the house for the new installation, and then installed the new equipment. They were efficient, personable (another feat for contractors) and completed the job on time (need I say more). I've been with Cousins through two houses over about 13 years and I've never been disappointed. So kudos to your firm and the people who you employ. I'd be remiss if i didn't comment about Joe... [READ MORE]

-Len S.

Thanks to Allyson, Kim and John Cahir for my first impressions of Cousins! And to you, Mike, for inspiring confidence in you, Cousins and the system and installation teams. [READ MORE]

-Jack W.

Owners usually only hear from their customers when there is a complaint. However this is a “complement" about your company and some of your associates……….My wife,Theresa, and I, wanted to let you know your installation team of Kohrie, Alex, Rob, and Omar did an outstanding job installing our new air conditioners. They were professional, polite, neat and clean. It was a big job as far as we were concerned, with short notice and tight attic space, but they put me and my wife at ease immediately. When finished everything was neat and clean with the new air conditioners working [READ MORE]

-Vic D.
Ibis in the Woodlands

We woke up Saturday morning and the house was hot. No air, no circulation via the fan . . . nada. Who passed the law that your a/c unit can only break during the hottest part of the summer AND on a weekend? As our previous a/c guy has now retired, we were at a loss as to who to contact. Fortunately, we have a good friend "in the business" (wholesale side) and he told us that Cousins was (by far) the people we wanted to deal with. A technician (Thomas) came out later that day (he called several times during the day to make sure we knew what [READ MORE]

-Terry B.
Pompano Beach, FL

I have nothing but good things to say about Cousins. We had so many problems with both our AC units in our new home and Cousins came to our rescue every time. We hired them after trying to get ******* (the company who installed the units to fix our AC). ******* gave us such a run-around, wrong information, and no call backs (even when Carrier called them on my behalf). We lost days without AC because of *******'s incompetence. Cousin’s was efficient, reliable and their techs knew their stuff. They came to fix my AC even before [READ MORE]

-Chart C.

Thank you so very much for sending your team out to evaluate our broken air conditioning system.Furthermore, thank you for the thoughtful presentation of options for replacing the system.Three choices were explained, and after input based upon your many years of experience, we confidently selected the Carrier 17 SEER, 4 Ton, two-stage system. Installation was professionally done by two installers and two separate supervisors stopped by to make sure everything was installed correctly.So far so good, and so quiet. We will monitor [READ MORE]

-Benjamin Schreier...
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