Privacy Policy - Cousins AirCousins Air

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

When registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site or Facebook.

How do we use your information?

We may use the information we collect from you when you register, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect visitor information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

 

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third-party links

We do not include or offer third-party products or services on our website.

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

  • Within 7 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

 

If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us:

If there are any questions regarding this privacy policy, you may contact us using the information below.

1001 W. Newport center

Drive, Suite 109

Deerfield Beach, FL 33442

Broward: 954-889-1143

Palm Beach: 561-345-6511

Fax: 954-596-7999

E-mail: cousinsair@cousinsair.com

Last Edited on 2017-03-08

Testimonials

John - just wanted you to know about the installation of my new air conditioner yesterday. Your installers Alex & David showed up on time (a feat for contractors), removed my existing equipment, prepared the house for the new installation, and then installed the new equipment. They were efficient, personable (another feat for contractors) and completed the job on time (need I say more). I've been with Cousins through two houses over about 13 years and I've never been disappointed. So kudos to your firm and the people who you employ. I'd be remiss if i didn't comment about Joe... [READ MORE]

-Len S.

Thanks to Allyson, Kim and John Cahir for my first impressions of Cousins! And to you, Mike, for inspiring confidence in you, Cousins and the system and installation teams. [READ MORE]

-Jack W.

Owners usually only hear from their customers when there is a complaint. However this is a “complement" about your company and some of your associates……….My wife,Theresa, and I, wanted to let you know your installation team of Kohrie, Alex, Rob, and Omar did an outstanding job installing our new air conditioners. They were professional, polite, neat and clean. It was a big job as far as we were concerned, with short notice and tight attic space, but they put me and my wife at ease immediately. When finished everything was neat and clean with the new air conditioners working [READ MORE]

-Vic D.
Ibis in the Woodlands

We woke up Saturday morning and the house was hot. No air, no circulation via the fan . . . nada. Who passed the law that your a/c unit can only break during the hottest part of the summer AND on a weekend? As our previous a/c guy has now retired, we were at a loss as to who to contact. Fortunately, we have a good friend "in the business" (wholesale side) and he told us that Cousins was (by far) the people we wanted to deal with. A technician (Thomas) came out later that day (he called several times during the day to make sure we knew what [READ MORE]

-Terry B.
Pompano Beach, FL

I have nothing but good things to say about Cousins. We had so many problems with both our AC units in our new home and Cousins came to our rescue every time. We hired them after trying to get ******* (the company who installed the units to fix our AC). ******* gave us such a run-around, wrong information, and no call backs (even when Carrier called them on my behalf). We lost days without AC because of *******'s incompetence. Cousin’s was efficient, reliable and their techs knew their stuff. They came to fix my AC even before [READ MORE]

-Chart C.

Thank you so very much for sending your team out to evaluate our broken air conditioning system.Furthermore, thank you for the thoughtful presentation of options for replacing the system.Three choices were explained, and after input based upon your many years of experience, we confidently selected the Carrier 17 SEER, 4 Ton, two-stage system. Installation was professionally done by two installers and two separate supervisors stopped by to make sure everything was installed correctly.So far so good, and so quiet. We will monitor [READ MORE]

-Benjamin Schreier...
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