Testimonials From AC Service Customers - Cousins AirCousins Air

Testimonials From AC Service Customers

Read Our Air Conditioner Service Reviews From Deerfield Beach Customers

John – just wanted you to know about the installation of my new air conditioner yesterday. Your installers Alex & David showed up on time (a feat for contractors), removed my existing equipment, prepared the house for the new installation, and then installed the new equipment. They were efficient, personable (another feat for contractors) and completed the job on time (need I say more). I’ve been with Cousins through two houses over about 13 years and I’ve never been disappointed. So kudos to your firm and the people who you employ. I’d be remiss if i didn’t comment about Joe, the service rep who’s been serving me so all of these years. Another great guy. By the way, just wanted you to know that I know what I’m talking about. I am the co-founder of Cornell Pace Inc. (cornellpace.com) a New York developer and manager of some 3000 affordable housing units in and around NYC. So I do know the difference in contractors. Your staff is pretty damn good! Thanks.

Len Shendell

Hi All, I want to express my sincere appreciation for the service the entire team provided to me and the Jackson family last Friday. During the day each time I would contact your office the responses were professional and caring. You sent employees from the office to pickup replacement equipment on two occasions and you sent a tech “Don” to work on the equipment who wouldn’t accept failure as an answer and worked late into Friday to make sure we were not left without air conditioning. I thank you all for this level of help and that service continues to reinforce my opinion of why my company uses your firm. Thanks again.

MEYERS Properties, Russell M.

Thank you guys very much for all the hard work. David and Alex were very nice and took care of business with no mess!! Cousins really is the best! Thanks again!

Dustin

Let me begin by saying thank you very much! Yourself, Jim, Tiffany, Jose, and Omar are absolutely amazing. The customer service, scheduling, pricing, financing, and installation were all more than anyone could ask for. To think that in a non-emergency situation it took less than a week from my initial call to having our new A/C installed, we are amazed. The craftsmanship of your technicians was top notch, the new system is situated and installed beautifully and they even did some work that was not in the scope because they did not want to do a sub par job. They really went above and beyond for their craft. I would recommend anyone looking for a new or replacement A/C to consider Cousins Air because in an industry where price differences are negligible the service is what sets companies apart and Cousins Air is in their own league.

Without wax,

Clyde M.

I have had my new air conditioning unit for almost a year now. I have been meaning to write this review for a while now but I’ve been like everyone else very busy. I finally decided to give credit where credit is due. About a year ago I was looking for a new AC and spoke to four different companies because I really wanted to make sure I did it right this time (my last air conditioning unit just would not get the place cool enough and one room in particular was not cool.)

I decided to go with Cousins Air because they made a lot of sense. They came out to my house, evaluated everything and then told me exactly what I needed to do. They explained the concept of intake and supply. They seem to have a passion for what they were doing and they told me this is what I would do in my home and sincerely meant it. They truly wanted to please me and address all of my concerns. Well I truly want to thank you guys because here we are almost a year later and I am still excited about this Carrier two speed AC unit. That was a great recommendation, this thing is like a Learjet, it’s so quiet and smooth!

I am not even sure that it’s on sometimes, it seems to regulate the temperature very well. I don’t go through this I’m hot I’m cold I’m hot I’m cold anymore. It also seems to cut back on the humidity and therefore I can keep it at a little higher temperature and still feel cool. And what’s really amazing my AC bill went down on average about $180 a month. So if you calculate it that’s $2,160 per year times 4 years (which this unit will last a lot longer than that) equals $8,640.

So really when you think about it it’s like I got a new system for free with the extra ductwork and an infinity air purifier, and I’m saving money after the fourth year on.

I also love the infinity air purifier I think every home should have one, the air in here is so clean and this is what we breathe most of the time, it is so well worth the investment!

So thank you Cousins Air for a job very well done! And a special thanks to Jim who has a great passion for the business and really knows what he’s doing!

Jonathan

I’m sorry it took me so long to thank you for the help you gave me on my air conditioning system (My bad). Everything is working fine. Corey and Alex did a great job. One of my neighbors even took notice of their craftsman like installation. It looks good, and works fine.

Joe

Please note that we were very pleased with your installers, Mr Carlos Rosa and Mr. Robert Ramos. They were pleasant to deal with, professional in appearance and conduct, and answered all questions.

Please share this comment as appropriate.

Tom L.

This morning one of your service technicians came to my home to service the air conditioner. His name was John. I wanted you to know that he was so personable, kind and professional. An employee like this is an asset to a business!

Kathy M.

What a wonderful job your whole staff does. Starting with Allison answering the phone and scheduling service and installations. Fred was thorough in presenting the information about the Carrier Unit and our needs. Omar and Jose did a great job installing our unit. They worked hard and steady and left my garage cleaner then it was when they started. It is a pleasure doing business with Cousins Air and their Wonderful Staff. They made us cool and comfortable in more ways than one. Keep up the Great Work!

Dennis B.

Thanks to Allyson, Kim and John Cahir for my first impressions of Cousins! And to you, Mike, for inspiring confidence in you, Cousins and the system and installation teams. See you on Thursday!

Again, thanks!

Jack W.

Jack W.

Testimonials

John - just wanted you to know about the installation of my new air conditioner yesterday. Your installers Alex & David showed up on time (a feat for contractors), removed my existing equipment, prepared the house for the new installation, and then installed the new equipment. They were efficient, personable (another feat for contractors) and completed the job on time (need I say more). I've been with Cousins through two houses over about 13 years and I've never been disappointed. So kudos to your firm and the people who you employ. I'd be remiss if i didn't comment about Joe... [READ MORE]

-Len S.

Thanks to Allyson, Kim and John Cahir for my first impressions of Cousins! And to you, Mike, for inspiring confidence in you, Cousins and the system and installation teams. [READ MORE]

-Jack W.

Owners usually only hear from their customers when there is a complaint. However this is a “complement" about your company and some of your associates……….My wife,Theresa, and I, wanted to let you know your installation team of Kohrie, Alex, Rob, and Omar did an outstanding job installing our new air conditioners. They were professional, polite, neat and clean. It was a big job as far as we were concerned, with short notice and tight attic space, but they put me and my wife at ease immediately. When finished everything was neat and clean with the new air conditioners working [READ MORE]

-Vic D.
Ibis in the Woodlands

We woke up Saturday morning and the house was hot. No air, no circulation via the fan . . . nada. Who passed the law that your a/c unit can only break during the hottest part of the summer AND on a weekend? As our previous a/c guy has now retired, we were at a loss as to who to contact. Fortunately, we have a good friend "in the business" (wholesale side) and he told us that Cousins was (by far) the people we wanted to deal with. A technician (Thomas) came out later that day (he called several times during the day to make sure we knew what [READ MORE]

-Terry B.
Pompano Beach, FL

I have nothing but good things to say about Cousins. We had so many problems with both our AC units in our new home and Cousins came to our rescue every time. We hired them after trying to get ******* (the company who installed the units to fix our AC). ******* gave us such a run-around, wrong information, and no call backs (even when Carrier called them on my behalf). We lost days without AC because of *******'s incompetence. Cousin’s was efficient, reliable and their techs knew their stuff. They came to fix my AC even before [READ MORE]

-Chart C.

Thank you so very much for sending your team out to evaluate our broken air conditioning system.Furthermore, thank you for the thoughtful presentation of options for replacing the system.Three choices were explained, and after input based upon your many years of experience, we confidently selected the Carrier 17 SEER, 4 Ton, two-stage system. Installation was professionally done by two installers and two separate supervisors stopped by to make sure everything was installed correctly.So far so good, and so quiet. We will monitor [READ MORE]

-Benjamin Schreier...
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